Privacy Policy

Fitzgerald & Co Insurance Brokers Pty Ltd  ·  Last updated: May 2026

This Privacy Policy explains how Fitzgerald & Co Insurance Brokers Pty Ltd ("we", "us", "our") collects, uses, holds, and discloses personal information. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Fitzgerald & Co Insurance Brokers Pty Ltd is a Corporate Authorised Representative of McKenzie Ross & Co Pty Ltd (AFSL 246988).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Details relevant to assessing your insurance needs (e.g. business type, assets, risk profile)
• Billing and payment details, processed securely via third-party providers
• Website usage data collected via cookies and analytics tools
• Any other information you voluntarily provide through our contact form, enquiries, or correspondence

We only collect personal information that is reasonably necessary to provide our insurance broking services.

2. How We Collect Personal Information

We collect personal information:

• Directly from you when you complete a form, request a quote, or contact us
• Automatically when you visit fitzgeraldib.com.au via cookies and similar technologies
• From insurers, underwriters, or other third parties in the course of arranging or managing your insurance

3. Why We Collect and Use Your Personal Information

We use personal information to:

• Assess your insurance needs and source suitable policy options
• Arrange, manage, and renew insurance policies on your behalf
• Assist with claims, paperwork, and insurer communications
• Respond to enquiries and provide ongoing client support
• Send service updates or relevant marketing communications where permitted or consented to
• Comply with our legal, regulatory, and licensing obligations under the Corporations Act 2001 and AFSL conditions

4. Disclosure of Personal Information

We may disclose your personal information to:

• Insurers, underwriters, reinsurers, and Lloyd's syndicates for the purpose of arranging cover
• Our Authorising Licensee, McKenzie Ross & Co Pty Ltd (AFSL 246988), as required under our CAR arrangement
• Third-party service providers such as IT/hosting, payment processors, and email platforms
• Legal advisers, accountants, or auditors where necessary
• Government or regulatory bodies (e.g. ASIC, AFCA) where required by law

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some insurers or service providers we work with may be located overseas, including the UK and US. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those parties handle it consistently with the APPs. By engaging our services, you acknowledge that such disclosure may occur.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and analyse site traffic. You may disable cookies via your browser settings; however, some website features may not function as intended. Cookies we use may include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. No internet transmission is entirely secure, and we cannot guarantee absolute security.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law including ASIC record-keeping obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

9. Your Rights — Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Opt out of direct marketing communications at any time
• Lodge a complaint if you believe we have breached the APPs

To make a request, email jonathan@fitzgeraldib.com.au. We will respond within 30 days and may need to verify your identity before processing your request.

10. Direct Marketing

We may contact you about products, services, or information relevant to your insurance needs. You can opt out at any time by emailing us or clicking "unsubscribe" in any marketing email. We will not use sensitive information for direct marketing without your explicit consent.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. If you remain unsatisfied, you may lodge a complaint with:

• Office of the Australian Information Commissioner (OAIC) — oaic.gov.au  ·  1300 363 992
• Australian Financial Complaints Authority (AFCA) — afca.org.au  ·  1800 931 678

12. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on our website with an updated date. We encourage you to review it from time to time.

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Contact Us

Fitzgerald & Co Insurance Brokers Pty Ltd
Suite 117 / 3 Male St, Brighton VIC 3186
Phone: +61 423 165 950
Email: jonathan@fitzgeraldib.com.au
Web: fitzgeraldib.com.au

Corporate Authorised Representative of McKenzie Ross & Co Pty Ltd  ·  AFSL 246988